Payment Policy

We offer a variety of secure and convenient payment methods designed to ensure you enjoy a smooth shopping experience. We accept the following payment options:

- American Express

- Diners Club

- Discover

- JCB

- Maestro

- Mastercard

- Visa

Payment Processing

Once you submit and confirm your order, full payment is required immediately. All payments are processed immediately upon our receipt of your order. Following successful payment authorization, we will begin preparing your order within 1 to 3 business days.

Our store uses the British Pound (£) as the standard settlement currency. All displayed product prices include applicable taxes.

Payment Security

The security of your personal information and payments is our top priority. All online transactions are protected by SSL encryption technology and fully comply with PCI-DSS (Payment Card Industry Data Security Standard) regulations. We never store or access your full credit card details at any time; therefore, your personal privacy remains securely protected.

Order Confirmation

Once your payment has been successfully completed, our system will automatically send a confirmation email containing detailed order information to your registered email address. Please check your inbox promptly to verify your order details.

Potential Payment Issues and Important Notes

1. If your payment authorization fails, your order cannot be completed. You may attempt to use another supported payment method or contact our customer support team for assistance.

2. Please ensure that your billing address and personal information exactly match the details associated with the payment card (bank card) you are using. For security reasons, orders containing incorrect or incomplete billing information may be subject to delays or cancellation.

Contact information

Store Name: Laird Hatters

Address: 4 Green Street, Cambridge, Cambridgeshire CB2 3JU, United Kingdom

Phone: +44 1223356820

Email: info@lairdhatterss.com

Opening Hours: (GMT+00:00) Greenwich Mean Time

Monday to Saturday: 09:00 AM -18:00 PM

Sunday: 10:00 AM-17:00 PM

Response Time: We respond within 24 hours.