Refund and Return Policy

Thank you for shopping at Laird Hatters. We offer a 30 day return and exchange service for all eligible headwear products. Please read the full terms carefully to understand your rights and obligations.

Nothing in this Refund and Return Policy affects your statutory rights as a consumer. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 30 days of receiving your goods without giving any reason. Under the Consumer Rights Act 2015, you have the right to receive goods that are of satisfactory quality, fit for purpose, and as described. If goods are faulty, you have the right to a repair, replacement, or refund.

1. Eligible Returns and Exchanges

We accept return and exchange requests under the following circumstances:

- The received hat exhibits manufacturing defects, damage, stitching flaws, or fabric issues;

- An error occurred during dispatch from our warehouse, resulting in the shipment of the wrong style, color, or size;

- The customer requests a return due to personal preference, provided the request is made within the valid 30-day return period (the item must meet our return eligibility criteria).

2. Return Conditions and Non-Returnable Items

Return Eligibility Requirements

To be eligible for a return or exchange, all hats must remain in a brand-new, unworn, unwashed, and unaltered condition, and be in perfect, resalable condition. All original hangtags, labels, packaging, and protective stickers must remain intact and attached. Any item showing signs of wear, sweat stains, residual hair, odors, stains, stretching/deformation, or signs of having been washed by the customer will be rejected for return. All return requests must be accompanied by a valid order confirmation or proof of purchase.

Non-Returnable and Non-Exchangeable Items

For hygiene reasons, to safeguard the integrity of our resalable inventory, and to comply with UK consumer trading standards, the following items are designated as "Final Sale" items and are strictly non-returnable, non-exchangeable, and non-refundable:

Any hat that has been worn, used, or washed: Any hat displaying obvious signs of wear, stretching/deformation, fabric pilling, sweat stains, residual hair, personal body odors, or signs of daily use is ineligible for return.

Items with removed, damaged, or altered hangtags or labels: Hats with hangtags that have been cut, torn, lost, or reattached, as well as those with missing or damaged original packaging, do not qualify for a return. Customized, Modified, or Altered Products: Any hat that has been manually adjusted, trimmed, cleaned, ironed, or altered by the customer is considered a "Final Sale" item.

Clearance / Final Sale Items: All items marked as "Clearance," "Special Offer / Final Sale," or those included in special promotional events are non-returnable and non-refundable.

Items Damaged Due to Customer Negligence: Damage resulting from improper cleaning, improper storage, deformation caused by compression, scratches, wear and tear, or artificial damage occurring after receipt of the item renders the product non-returnable and non-refundable.

Accessories Provided Solely as Gifts: Accessories, packaging bags, and decorative items provided as free gifts are not eligible for separate return or refund requests.

3. Return and Exchange Timeframe

Customers may request a return or exchange within 30 calendar days from the date of receipt of their order. Any request submitted after the 30-day period has expired will be automatically rejected.

4. Return Process

1. Please submit your return request via our official email address: info@lairdhatters.shop. Your email must include your order number, the product name, and the reason for the return.

2. Please wait for our customer service team to review your request and send you a return approval notification along with return instructions.

3. Please package the hat securely, ensuring that the original hangtags and packaging remain intact and undamaged.

4. Please ship the package to our official return address: 4 Green Street, Cambridge, Cambridgeshire CB2 3JU, United Kingdom.

5. Please retain your proof of shipment and tracking number until the entire return process has been completed.

5. Exchange Process

1. Please contact our customer service team via email within 30 days of receiving your item to submit an exchange request, clearly specifying the new size, color, or style you wish to exchange for.

2. Please return the original item-provided it meets the return eligibility criteria-by following the standard return process.

3. We will inspect the returned item within 1-3 business days of receipt. Once the item has been approved, we will arrange for the shipment of the new item, subject to current stock availability.

6. Refund Process

1. Once we have received and verified that your returned hat meets all return eligibility criteria, we will approve your refund request.

2. All approved refunds will be processed within 5 business days.

3. The full refund amount will be credited back to your original payment account.

4. Please note: The actual time it takes for the funds to appear in your account depends on the processing cycle of your bank or card issuer; this may require additional business days, with the specific timeframe varying based on each institution's processing speed.

5. If you have not received your refund 5 business days after receiving our refund confirmation notice, please contact our customer service team for assistance.

7. Return Shipping Costs

Merchant Responsibility (Free Returns): If the item is defective, damaged, shipped in error, or suffers from quality issues, we will cover the return shipping costs.

Customer Responsibility (Returns at Own Expense): If the return is due to personal preference, an incorrect size choice, or simply not liking the item, the customer must bear all return shipping costs.

No restocking fees are charged for any eligible returns.

8. Lost Return Packages

If your return package is lost or delayed during transit, please provide valid proof of shipment and logistics tracking information. We will assist you in following up with the courier company to resolve the issue. We accept no liability for packages lost due to an incorrect shipping address provided by the customer.

9. Order Cancellation Policy

Orders may be cancelled free of charge within 24 hours of placement. If an order has already been shipped, it cannot be cancelled directly; any requests to return such orders must adhere to our standard Return and Refund Policy.